Soho Grand Hotel › FAQs
Know before you goSoho Grand Hotel FAQs
Answers to everything guests ask before booking: the age policy, check-in, every room, dining, the spa, getting there, the seasons, events and booking. Short answers first.
Most asked
The basics
8Where is Soho Grand Hotel located?
Soho Grand Hotel is at 310 W Broadway, New York, NY 10013 in the SoHo neighborhood of Manhattan.
Does Soho Grand Hotel have Wi‑Fi?
Yes — complimentary Wi‑Fi is available in guest rooms and public areas; premium Wi‑Fi is included with the mandatory amenity fee.
Is Soho Grand Hotel an all‑inclusive property?
No. Soho Grand Hotel is not all‑inclusive; room rates do not include meals or drinks.
What dining options are available at Soho Grand Hotel?
On‑site dining includes Grand Bar & Salon (all meal periods), the 24‑hour Soho Diner, the Club Room (evening cocktails and live jazz), and the seasonal outdoor venue Gilligan's.
Does Soho Grand Hotel have a pool or spa?
Soho Grand Hotel does not have an on‑site swimming pool, hot tub, or full spa; guests receive a discount on salon services at a sister property per published information.
Is there a fitness center at Soho Grand Hotel?
Yes — a 24‑hour fitness center on the third floor features Technogym equipment, two Peloton bikes, and a balcony for stretching or yoga.
What is the hotel's phone number for bookings or questions?
BookResorts agents are available 24/7 at +1 (888) 605-1350 for booking assistance; the hotel's direct phone is listed as (212) 965-3000.
Does Soho Grand Hotel charge an amenity fee?
Yes — a mandatory amenity fee is applied per accommodation per night; it includes items such as premium Wi‑Fi, concierge access, and other guest perks as listed by the hotel.
Age policy & families
8Is Soho Grand Hotel family‑friendly?
Yes. Soho Grand Hotel welcomes children of all ages and is described as family‑friendly across multiple sources.
What is the minimum age to check in at Soho Grand Hotel?
The hotel's published policy lists a minimum check‑in age of 21, though some third‑party sites list 18; travelers should confirm directly with the property before arrival.
Are cribs or extra beds available at Soho Grand Hotel?
Yes — cribs and extra‑bed options are available for young children, with specific references to accommodations for ages 0–2.
Can children dine in the hotel's restaurants?
Yes — the hotel's dining venues welcome families and provide kids' menus and highchairs according to the hotel's guest information.
Does Soho Grand Hotel offer childproofing or strollers?
Guest reviews and platform listings note childproofing, cribs, and stroller assistance, but you should request these items in advance through the hotel or your booking agent.
Are there family‑friendly activities arranged by the hotel?
The hotel provides concierge services that can help arrange family outings and tickets, but specific family activity programming is not listed in the dossier.
Is childcare or babysitting available at Soho Grand Hotel?
The dossier does not specify in‑house babysitting services; contact the hotel or BookResorts to ask about local babysitting referrals.
Will children count toward room occupancy or extra fees?
Room occupancy rules and any extra‑bed fees can vary by rate and room type; check your reservation details or contact the hotel or BookResorts for specifics.
Check-in & hotel policies
8What time is check‑in at Soho Grand Hotel?
Check‑in begins at 3:00 PM; late check‑in options are noted on some listings as available subject to availability.
What time is check‑out at Soho Grand Hotel?
Check‑out is before 12:00 PM (noon); late check‑out may be requested at the front desk and is subject to availability.
What ID and payment are required at Soho Grand Hotel check‑in?
Guests must present a photo ID and a credit card at check‑in; the hotel accepts American Express, Diners Club, Discover, Mastercard, and Visa.
Is there valet or self‑parking at Soho Grand Hotel?
The hotel offers on‑site valet parking for a nightly surcharge; parking is not complimentary and rates should be confirmed with the hotel.
Does Soho Grand Hotel have accessible rooms and facilities?
Yes — the property provides wheelchair‑accessible public areas, lowered sinks, grab rails, Braille signage, and other accessibility features.
Is there an amenity fee at Soho Grand Hotel and what does it include?
Yes — a mandatory amenity fee is applied per night; published inclusions include 24‑hour concierge access, premium Wi‑Fi, bottled water, and other guest services.
What are the hotel's policies on pets?
Soho Grand Hotel is very pet‑friendly and, per the hotel's FAQ, welcomes any number of pets of any size with complimentary pet amenities and an on‑site dog park; guests should confirm details at booking.
Who should I contact if I need help before or during my stay?
For booking help, BookResorts agents are available 24/7 at +1 (888) 605-1350; you can also contact the hotel directly at (212) 965-3000 or the front desk once on property.
Rooms & suites overview
8What room types are available at Soho Grand Hotel?
Soho Grand Hotel offers a range of rooms and suites including Deluxe Room, Corner; Grand Room, Corner; Studio; Room (Soho); Deluxe Suite, 1 Bedroom; Grand Suite; Grand Suite, 2 Bedrooms; Suite, Terrace; and several other named Deluxe and Grand Room variants.
Do all rooms include Wi‑Fi and the amenity fee?
All rooms include complimentary standard Wi‑Fi; the mandatory amenity fee applies per accommodation per night and covers premium Wi‑Fi among other perks.
Are there suites with terraces at Soho Grand Hotel?
Yes — the hotel lists Suite, Terrace and penthouse Loft North and Loft South with private terraces among its room and event offerings.
How many beds are in the Grand Suite, 2 Bedrooms?
The Grand Suite, 2 Bedrooms is listed with 2 King Beds.
Can I get a corner room at Soho Grand Hotel?
Yes — the hotel offers corner room options such as Deluxe Room, Corner and Grand Room, Corner; availability depends on dates and booking.
Is room service available at Soho Grand Hotel?
Yes — in‑room dining from Grand Bar & Salon is available Sunday–Thursday 7:00 AM–11:30 PM and Friday–Saturday 7:00 AM–1:00 AM; Soho Diner also offers to‑go delivery.
Are there pet‑friendly rooms at Soho Grand Hotel?
Yes — the hotel assigns pet‑friendly rooms on designated floors and provides complimentary pet amenities; confirm placement and any requests when booking.
How many rooms does Soho Grand Hotel have and when was it renovated?
Public sources list the property as a 17‑story boutique hotel with approximately 347–363 rooms and note a renovation completed in 2021.
Room by room
100Deluxe Room, Corner
What does the Deluxe Room, Corner at Soho Grand Hotel look out on?
As the name suggests, this room sits in a corner position and looks out over SoHo city views . Soho Grand Hotel occupies a 17-story red-brick tower at 310 West Broadway, near the southern edge of SoHo and just steps from Tribeca, so the outlook is distinctly downtown Manhattan.
How are the beds arranged and how many guests does the room sleep?
The room has 1 King Bed dressed in Egyptian cotton sheets with premium, hypo-allergenic bedding, and it sleeps 2 guests . A rollaway or extra bed cannot be added, so it suits two adults, or two adults with an infant using the free crib available on request.
Is the Deluxe Corner Room accessible for guests with mobility needs?
Yes. The room offers wheelchair accessibility along with a low-height counter and sink, a grab bar near the toilet, and Braille/raised signage. Hardwood flooring with an area rug runs through the 285 sq. ft. space.
What is the bathroom like?
The bathroom has a rainfall showerhead and shower, plus bathrobes, slippers, designer toiletries including shampoo and soap, a hair dryer, towels and toilet paper. It is set up for a comfortable, unhurried stay.
What is included with this room, and is there a resort-style fee?
A mandatory amenity fee of $39.95 per night plus tax applies and covers 24-hour concierge access. It reportedly also includes two bottled waters, a welcome glass of champagne, premium Wi-Fi, digital newspapers, seasonal bike rentals, fitness center use and dog park access. In the room you also have a 65-inch smart TV with streaming, a coffee/tea maker and a minibar.
Will the room be noisy given the hotel's nightlife?
Soho Grand has a lively, youthful social scene , with a lounge that guests describe as busy most evenings and a Club Room with live music Wednesday through Sunday nights. The room's blackout drapes and climate-controlled air conditioning and heating help you settle in for the night. Light sleepers may wish to mention their preference when booking.
Where can I eat, and is there a pool or spa?
On site you'll find Grand Bar & Salon for breakfast through dinner, the 24-hour Soho Diner , the Club Room for cocktails and live jazz, and seasonal Gilligan's, open May through September. There is no pool, hot tub or spa, but the third-floor fitness center is open 24 hours with Technogym equipment, two Peloton bike stations and a balcony for stretching or yoga.
How easy is it to get around from Soho Grand Hotel?
The Spring St and Franklin St subway stations are about a 4-minute walk , and Canal Street stations, with many lines, are about 6 minutes away. One World Trade Center, the Oculus and the Brooklyn Bridge are within roughly a 20-minute walk, and Washington Square Park is about 18 minutes on foot. Complimentary seasonal bikes are also available to guests.
What should I know about arrival and check-in?
Check-in begins at 3:00 PM and check-out is before noon, with late check-out subject to availability at the front desk. Guests must show a photo ID and credit card, and the minimum check-in age is 21. Let the hotel know your expected arrival time if you'll be late. Valet parking is available at a nightly charge.
Grand Room, Corner
What does the Grand Room, Corner look out on?
The Grand Room, Corner at Soho Grand Hotel opens onto city views of the SoHo streetscape . The room has no balcony or terrace, so the view comes through the windows. Blackout drapes let you darken the room fully when you want to sleep.
How big is the Grand Room, Corner and how is it laid out?
It is a 350 sq. ft. one-bedroom room with hardwood flooring and an area rug. Heating and air conditioning are climate-controlled, so the room stays comfortable in every season.
What is the bathroom like?
The en-suite bathroom has a rainfall showerhead , plush bathrobes and slippers, designer toiletries, towels, soap and a hair dryer. Accessibility touches include a grab bar near the toilet and a low-height counter and sink . Braille and raised signage are also provided.
What technology and in-room comforts are included?
You get a 65-inch smart TV with cable channels, streaming services and pay movies, plus free WiFi , a coffee and tea maker, a minibar and room service. The room is air-conditioned and climate-controlled.
What does the nightly amenity fee cover?
A mandatory amenity fee of $39.95 USD per accommodation, per night (plus tax) applies. It covers 24-hour concierge access, two bottled waters, a welcome glass of champagne, premium Wi-Fi, digital newspapers, seasonal bike rentals, fitness center use and dog park access. Free bikes are a handy way to explore Manhattan in the warmer months.
Does the hotel have a pool, spa or gym?
Soho Grand Hotel has no pool, hot tub or on-site spa . Guests do get a 20% discount on salon services at a nearby salon partner. The third-floor fitness center is open 24 hours . It has Technogym machines, two Peloton bike stations and a balcony suited to stretching or yoga.
Where can I eat and drink at the hotel, and is it lively at night?
On site you will find Grand Bar & Salon for American fare and a whiskey list, the all-day Soho Diner , and the Club Room for cocktails and live jazz from Wednesday evenings through Sunday. Gilligan's is an outdoor eatery open seasonally from May through September. Guest reviews describe a trendy, youthful, near-nightly party atmosphere in the lounge, so this is a lively hotel as well as a family-welcoming one.
How easy is it to get around from Soho Grand Hotel?
The hotel is at 310 West Broadway , near the southern edge of SoHo and steps from Tribeca. Spring St and Franklin St subway stations are about a 4-minute walk , and Canal Street stations, with the A, C, E, J, N, Q, R, W, Z and 1 lines, are about 6 minutes away. One World Trade Center and the Brooklyn Bridge are each within roughly a 20-minute walk.
What are check-in, check-out and arrival policies?
Check-in begins at 3:00 PM and check-out is before noon, with late check-out available on request subject to availability. Guests need a photo ID and a credit card at check-in, and the minimum check-in age is 21. Let the hotel know your expected arrival time in advance, because late arrivals without notice risk the room being released. Valet parking is available for a nightly fee.
Studio
How big is the Studio and what is the layout?
The Studio is 300 sq. ft. with one bedroom. It has hardwood flooring with an area rug, blackout drapes and climate-controlled air conditioning and heating, which makes it a compact, private base in SoHo.
What is the bathroom like in the Studio?
The bathroom has a rainfall showerhead over the shower, along with bathrobes, slippers, a hair dryer and designer toiletries. It is also set up for accessibility, with a grab bar near the toilet and a low-height counter and sink.
Is the Studio wheelchair accessible?
Yes. This Studio is a wheelchair-accessible room with Braille/raised signage, a grab bar near the toilet and a low-height counter and sink, and hardwood flooring throughout.
What in-room comforts come with the Studio?
Expect a 65-inch smart TV with cable channels, streaming services and pay movies, plus a minibar and a coffee/tea maker. Room service is available 24 hours for this room, and Wi-Fi is complimentary.
What does the nightly amenity fee cover for Studio guests?
Soho Grand Hotel applies a $39.95 USD per accommodation, per night amenity fee (plus tax). It includes 24-hour concierge access, two bottled waters, a welcome glass of champagne, premium Wi-Fi, digital newspapers, seasonal bike rentals, use of the fitness center and dog park access.
Is the Studio suitable for families or guests with pets?
Children of all ages are welcome at Soho Grand Hotel, and this room includes a free crib . Because there are no rollaway or extra beds and the room sleeps two, it works best for a couple or a parent with an infant. The hotel is also very pet-friendly , with no additional pet fees or weight restrictions according to its own policy, and it has a dedicated dog park.
Where can I eat, and what is there to do around Soho Grand Hotel?
The hotel has Grand Bar & Salon for all meal periods and whiskey cocktails, Soho Diner , the seasonal outdoor Gilligan's (May through September) and the Club Room for live music in the evenings. The hotel is at 310 West Broadway, a few minutes' walk from the Canal Street subway stations. Canal Street shopping is within half a block, and One World Trade Center and the Brooklyn Bridge are roughly a 20-minute walk away. Guests also get a free fitness center on the third floor, open 24 hours.
What are check-in, check-out and parking like?
Check-in begins at 3:00 PM and check-out is before 12:00 PM (noon) , with late check-out subject to availability at the front desk. The minimum check-in age is 21, and guests need a photo ID and credit card. Valet parking is available on-site for a nightly charge, and it helps to tell the hotel your expected arrival time in advance.
Deluxe Room
What does the Deluxe Room at Soho Grand Hotel look out on?
The Deluxe Room has a view over the SoHo neighborhood . The hotel sits at 310 West Broadway, near the southern edge of SoHo and steps from Tribeca. Blackout drapes let you darken the room for sleeping.
How are the beds arranged and how many people does the Deluxe Room sleep?
The room has one king bed and sleeps two guests . The bed has Egyptian cotton sheets and premium hypo-allergenic bedding. A rollaway or extra bed cannot be added, so it suits a couple or a solo traveler best.
How big is the Deluxe Room, and does it have a balcony or terrace?
The Deluxe Room is 248 sq. ft. , a compact one-bedroom room with hardwood flooring and an area rug. It does not have a private balcony or terrace. Guests who want outdoor space can use Gilligan's, the hotel's seasonal outdoor restaurant and bar, which runs May through September.
What is the bathroom like in the Deluxe Room?
The bathroom has a rainfall showerhead and shower, with designer toiletries, shampoo and soap. It also has bathrobes, slippers, towels and a hair dryer.
Is the Deluxe Room suitable for guests who need accessibility features?
Yes. The room has a grab bar near the toilet, a low-height counter and sink, Braille/raised signage and wheelchair accessibility . Hardwood flooring with an area rug runs through the room.
What comes with the Deluxe Room and what are the in-room amenities?
You get a 65-inch smart TV with cable channels, streaming services and pay movies, plus a minibar, a coffee/tea maker, room service and free Wi-Fi. A nightly amenity fee of $39.95 plus tax applies per room. It covers 24-hour concierge access and, reportedly, a welcome glass of champagne, two bottled waters, premium Wi-Fi, digital newspapers, seasonal bike rentals, fitness center use and dog park access.
Does Soho Grand Hotel have a pool or spa, and where can I work out?
The hotel has no on-site pool, hot tub or spa . Guests do get 20% off salon services at The Roxy. The third-floor fitness center is open 24 hours . It has Technogym machines, two Peloton bike stations and a balcony suited to stretching or yoga.
Where can I eat and drink without leaving the hotel?
There are several options on site. Grand Bar & Salon serves American fare from breakfast to dinner, with 50 rare American whiskeys. Soho Diner is a modern diner and also has a Morningside coffee bar. Club Room offers cocktails and live jazz in the evening, from Wednesday. Gilligan's is the seasonal outdoor option.
How do I get around from the Deluxe Room, and can I reach a beach?
The hotel is a few minutes' walk from the Canal Street subway stations . Spring St and Franklin St are about four minutes away on foot. One World Trade Center and the Brooklyn Bridge are within about a 20-minute walk. For the beach, Coney Island is about 50 minutes by train. The Rockaways take a little over an hour on the A train.
What should I know about check-in, parking and pets?
Check-in begins at 3:00 PM and check-out is before noon. Guests show a photo ID and credit card, and the hotel's own minimum check-in age is 21. Valet parking is available at a nightly charge. Soho Grand is pet-friendly with no additional pet fees , and pets stay on designated floors.
Room (Soho)
What is the Room (Soho) at Soho Grand Hotel like?
It is a compact, light-filled 230 sq. ft. one-bedroom room with hardwood floors, an area rug and a restful city view over SoHo. It is the kind of room that suits travelers who plan to spend their days out in the neighborhood and want a comfortable, well-equipped base.
How is the bed set up, and how many people does the room sleep?
The room has 1 King Bed dressed with Egyptian cotton sheets and premium, hypo-allergenic bedding, and it sleeps 2 guests . A rollaway or extra bed cannot be added, so it is best suited to a couple or two adults traveling together.
What is the bathroom like?
The bathroom has a rainfall showerhead , designer toiletries, shampoo, soap, towels and a hair dryer. Bathrobes and slippers are provided, and the layout includes a low-height counter and sink and a grab bar near the toilet.
Is this room wheelchair accessible?
Yes, this room is designed with accessibility in mind. It has wheelchair accessibility, a low-height counter and sink, a grab bar near the toilet, and Braille or raised signage . The hotel also offers accessible facilities such as lowered sinks, grab rails and Braille visual aids.
What technology and in-room comforts are included?
You get a 65-inch smart TV with cable channels, streaming services and pay movies, free WiFi, a coffee and tea maker, a minibar and room service. Air conditioning and heating are climate-controlled, and blackout drapes help you sleep through the city's pace.
What does the nightly amenity fee cover?
Soho Grand Hotel charges a mandatory amenity fee of $39.95 per night plus tax . It includes 24-hour concierge access, premium WiFi, two bottled waters, a welcome glass of champagne, digital newspapers, seasonal bike rentals, fitness center use and dog park access.
Is the room quiet, given the hotel's nightlife?
Soho Grand has a lively, youthful lounge scene , and its Club Room hosts cocktails, live music and late-night dancing on Wednesday to Sunday evenings. Blackout drapes and climate-controlled air conditioning and heating make the room itself a restful retreat. Light sleepers may want to raise this when booking.
What is there to do near the hotel, and how do I get around?
The hotel is at 310 West Broadway on the southern edge of SoHo, steps from Tribeca, and Canal Street shopping is within half a block . The Spring Street and Franklin Street subway stations are about a 4-minute walk away, with Canal Street about 6 minutes away. The 9/11 Memorial, One World Trade Center and the Brooklyn Bridge are roughly a 20-minute walk. Complimentary seasonal bikes are also available to guests.
Where can I eat, and does the hotel have a pool or gym?
On site you will find Grand Bar & Salon for breakfast through dinner, the 24-hour Soho Diner , and the seasonal outdoor restaurant Gilligan's, which runs May through September. The hotel has no pool or spa, but the third-floor fitness center is open 24 hours with Technogym equipment and Peloton bikes.
What should I know about check-in, parking and pets?
Check-in begins at 3:00 PM and check-out is before noon. A photo ID and credit card are required at check-in, and the minimum check-in age is 21. Valet parking is available for a nightly charge. The hotel is pet-friendly, with no pet fees or weight limits and a private dog park.
Grand Room (c)
What does the Grand Room (c) at Soho Grand Hotel look out on?
The room has views over SoHo's distinctive streetscape , putting you in the middle of the neighborhood. Blackout drapes let you darken the room for sleep.
Is this room a good fit for couples or families?
With a king bed, 230 sq. ft. and no rollaway option, the Grand Room (c) suits couples or solo travelers best. Soho Grand Hotel welcomes children of all ages and offers cribs, but this category sleeps two guests.
What is the bathroom like, and is the room accessible?
The bathroom has a rainfall showerhead , designer toiletries, towels, bathrobes, slippers and a hair dryer. The room is built with accessibility in mind: a grab bar near the toilet , a low-height counter and sink, braille/raised signage and wheelchair-accessible features.
What is included with the room, and is there an amenity fee?
A mandatory amenity fee of $39.95 per night plus tax applies per accommodation. It covers 24-hour concierge access, two bottled waters, a welcome glass of champagne, premium Wi-Fi, digital newspapers, seasonal bike rentals, fitness center use and dog park access.
What in-room comforts can I expect?
You get a 65-inch smart TV with cable channels, streaming services and pay movies, plus free Wi-Fi. There is also a minibar, a coffee/tea maker, 24-hour room service , and heating and air conditioning you control.
Where can I eat and drink at Soho Grand Hotel?
On site, Soho Diner is a modern 24-hour eatery. Grand Bar & Salon serves breakfast through dinner with a selection of 50 rare American whiskeys. The Club Room offers cocktails and live jazz in the evenings, and Gilligan's is a seasonal outdoor spot open May through September.
Is the hotel lively at night, and is there a gym or pool?
Soho Grand Hotel has a trendy, social lounge atmosphere in the evenings, with live music in the Club Room, so expect energy downstairs. There is no pool or spa on site, but the third-floor fitness center is open 24 hours , with Technogym machines, two Peloton bike stations and a balcony for stretching.
How easy is it to get around from Soho Grand Hotel?
The hotel sits at 310 West Broadway, with Spring St and Franklin St subway stations about a 4-minute walk away and Canal Street about 6 minutes. One World Trade Center and the Brooklyn Bridge are within roughly a 20-minute walk. Complimentary seasonal bikes are available, and valet parking is offered for a nightly charge.
What are check-in and check-out times?
Check-in begins at 3:00 PM and check-out is before 12:00 PM, with late check-out possible on request subject to availability. Guests need a photo ID and a credit card at check-in. Letting the hotel know your expected arrival time is wise if you will be arriving late.
Deluxe Room (d Grand)
How are the beds arranged in the Deluxe Room at Soho Grand Hotel, and who does it sleep?
The Deluxe Room has one king bed dressed in Egyptian cotton sheets with premium, hypo-allergenic bedding. It sleeps two guests , which makes it a natural fit for a couple or a solo traveler. A rollaway or extra bed cannot be added.
How big is the Deluxe Room and what does the layout feel like?
The room measures 237 sq. ft. and is laid out as a single bedroom with hardwood flooring and an area rug. Blackout drapes help with sleep, and the room is climate-controlled for both air conditioning and heating. It is compact and suits a city stay built around exploring SoHo.
Is the Deluxe Room suitable for guests who need accessible features?
Yes, this room includes wheelchair accessibility , Braille/raised signage, a grab bar near the toilet , and a low-height counter and sink in the bathroom.
What is the bathroom like in the Deluxe Room?
The bathroom has a rainfall showerhead over a shower, along with designer toiletries, shampoo, soap, towels and a hair dryer. Bathrobes and slippers are provided for guests to use during their stay.
What entertainment and in-room conveniences come with the Deluxe Room?
You will find a 65-inch smart TV with cable channels, streaming services and pay movies, along with complimentary Wi-Fi, a coffee/tea maker and a minibar. Room service brings the hotel's menus to your door.
What does the nightly amenity fee cover at Soho Grand Hotel?
A mandatory amenity fee of $39.95 per night plus tax applies to each accommodation. It includes 24-hour concierge access , and guests report it also covers premium Wi-Fi, a welcome glass of champagne, two bottled waters, digital newspapers, seasonal bike rentals, fitness center use and dog park access.
Does the hotel have a pool or spa, and where can I work out?
Soho Grand Hotel has no on-site pool or spa . The fitness center is on the third floor and open 24 hours a day, with Technogym machines, two Peloton bike stations and a balcony suited to stretching or yoga.
Is the Deluxe Room a good choice for families or pets?
The hotel welcomes children of all ages and offers a free crib for this room. At 237 sq. ft. with one king bed and no rollaway, it works best for two guests plus a baby. Soho Grand also welcomes pets of any size with no additional pet fees , and pet guests are typically placed on designated floors.
How do I get around from Soho Grand Hotel, and where can I eat?
The hotel is at 310 West Broadway , with Spring St and Franklin St subway stations about a 4-minute walk away and Canal Street about 6 minutes. One World Trade Center and the Brooklyn Bridge are within roughly a 20-minute walk. On site you'll find Grand Bar & Salon , Soho Diner and the Club Room for cocktails and live jazz in the evenings.
What are the check-in and check-out times?
Check-in begins at 3:00 PM and check-out is before 12:00 PM . Late check-out can be requested at the front desk subject to availability. Let the hotel know your expected arrival time in advance if you plan to arrive late, and bring a photo ID and credit card.
Deluxe Suite, 1 Bedroom
What does the Deluxe Suite, 1 Bedroom at Soho Grand Hotel look out on?
The suite opens onto classic SoHo streetscape views . The hotel is at 310 West Broadway near the southern edge of SoHo, steps from Tribeca, so the outlook is a downtown city one rather than a landscape view.
How large is the suite, and what is the layout?
It is a 500 sq. ft. one-bedroom suite with hardwood flooring and an area rug. Blackout drapes and climate-controlled heating and air conditioning help with sleep and comfort.
What is the bathroom like?
The bathroom has a rainfall showerhead and shower, designer toiletries including shampoo and soap, bathrobes, slippers and a hair dryer. It also has accessibility features : a grab bar near the toilet and a low-height counter and sink.
Is the suite suitable for guests who use a wheelchair?
Yes, the suite is set up with wheelchair accessibility , Braille and raised signage, a grab bar near the toilet and a low-height counter and sink. Hardwood flooring and an area rug are used in the room.
What is included in the stay, and what is the amenity fee?
The hotel adds a mandatory amenity fee of $39.95 per night, plus tax . It covers 24-hour concierge access, two bottled waters, a welcome glass of champagne, premium Wi-Fi, digital newspapers, seasonal bike rentals, fitness center use and dog park access. In the suite you also get a 65-inch smart TV with cable, streaming and pay movies, a coffee and tea maker, a minibar and room service.
Is Soho Grand Hotel family-friendly, and can I bring a dog?
Yes. Children of all ages are welcome and the hotel has cribs, highchairs and kids' menus . Soho Grand is also very pet-friendly: it welcomes pets of any size with no pet fees or weight limits , and it has a private dog park. Pets are usually placed on designated pet-friendly floors.
Is the hotel lively at night, and will that affect sleep?
Guests describe a trendy, youthful, near-nightly party atmosphere in the lounge. The Club Room hosts live music and late-night dancing from Wednesday evenings through the weekend. The suite's blackout drapes and climate-controlled air conditioning help, and light sleepers can ask the team about room placement when booking.
Where can I eat, work out and get around from the suite?
Dining includes Grand Bar & Salon for all meal periods, the Soho Diner (a 24-hour eatery), the Club Room for cocktails and jazz, and seasonal Gilligan's outdoors from May to September. The third-floor fitness center is open 24 hours with Technogym equipment and Peloton bikes. There is no pool or spa on site. The Spring St and Franklin St subway stations are about a 4-minute walk , with Canal Street about 6 minutes away.
Grand Suite
What does the Grand Suite at Soho Grand Hotel look out on?
The Grand Suite has a SoHo streetscape view . Blackout drapes let you darken the room fully when you want to sleep in after a night downtown.
How are the beds arranged in the Grand Suite, and how many guests does it sleep?
The suite has one king bed with Egyptian cotton sheets and premium hypo-allergenic bedding, plus a double-size sofa bed in the living area. It is set up for two guests , with the bedroom and sitting zones kept distinct.
How big is the Grand Suite and how is it laid out?
It measures 797 sq. ft. Sleeping and sitting areas are separate, so one of you can unwind in the living area while the other rests. Hardwood flooring and an area rug run through the space.
What is the bathroom like in the Grand Suite?
The bathroom has a rainfall showerhead , designer toiletries, a hair dryer, bathrobes and slippers . Accessible touches include a grab bar near the toilet and a low-height counter and sink.
Is the Grand Suite accessible for guests with mobility needs?
Yes. The suite has wheelchair accessibility , Braille and raised signage, a grab bar near the toilet and a low-height counter and sink. The hardwood flooring and area rug are part of the same design.
What is included with the Grand Suite, and what is the amenity fee?
The suite has a 65-inch smart TV with cable, streaming and pay movies, free Wi-Fi , a coffee and tea maker, a minibar and 24-hour room service . The hotel applies a $39.95 nightly amenity fee (plus tax). It covers 24-hour concierge access, two bottled waters, a welcome glass of champagne, premium Wi-Fi, digital newspapers, seasonal bike rentals and fitness center use.
Is the Grand Suite a good choice for a couple, or can families stay too?
With one king bed and a separate sitting area, the suite is a natural fit for couples wanting more room than a standard king. Soho Grand Hotel welcomes children of all ages, and a free crib is available. The suite is set up for two guests, so it works best for a couple or a parent with an infant.
What dining is there at Soho Grand Hotel besides room service?
Grand Bar & Salon serves breakfast, brunch, lunch and dinner, with a list of 50 rare American whiskeys. Soho Diner is an American diner open from early morning until late. Club Room offers cocktails and live jazz on late-week evenings. Gilligan's is a seasonal outdoor restaurant, open May through September. Room service is available 24 hours in the Grand Suite.
How do I get around from Soho Grand Hotel at 310 West Broadway?
The hotel is steps from Tribeca , with Spring St and Franklin St subway stations about a 4-minute walk away and Canal Street about 6 minutes. Chinatown, Little Italy, Greenwich Village and the 9/11 Memorial are all within walking distance. The seasonal bikes in the amenity package are another way to explore. If you arrive by car, valet parking is available for a nightly fee.
Grand Suite, 2 Bedrooms
What does the Grand Suite at Soho Grand Hotel look out on?
The suite looks out on SoHo's distinctive streetscape . The hotel is a red-brick tower at 310 West Broadway, near the southern edge of SoHo and steps from Tribeca. Expect a city view with downtown character rather than a garden or water outlook.
Is the Grand Suite a good choice for families?
Yes. Soho Grand Hotel welcomes children of all ages, and this suite includes a free crib . Its 1050 sq. ft. and two king beds give a family room to spread out. The hotel also offers kids' amenities such as highchairs and kids' menus. Blackout drapes help with early bedtimes and daytime naps.
What is the bathroom like?
The bathroom has a rainfall showerhead , designer toiletries, bathrobes, slippers, plush towels and a hair dryer. It also has accessibility features: a low-height counter and sink , a grab bar near the toilet, and Braille or raised signage.
What is included in the room, and what does the amenity fee cover?
The suite has a 65-inch smart TV with cable, streaming and pay movies, a coffee and tea maker, a minibar and room service. Wi-Fi is complimentary in rooms and public areas. The hotel applies a $39.95 per night amenity fee plus tax. It reportedly covers two bottled waters, a welcome glass of champagne, premium Wi-Fi, digital newspapers, seasonal bike rentals, fitness center use and dog park access.
Where can I eat and drink without leaving Soho Grand Hotel?
There are several venues on site. Grand Bar & Salon serves breakfast through dinner and has a selection of 50 rare American whiskeys. Soho Diner is a modern take on the classic American diner, with a Morningside Soho Coffee bar inside. Club Room has cocktails and live jazz on select nights. Gilligan's is the seasonal outdoor restaurant, open May through September, and its schedule varies by season. Room service is also available.
Will the hotel's nightlife be noisy for guests in the suite?
The lounge has a lively, youthful atmosphere on many evenings, and Club Room hosts live music and late-night dancing on select nights. The suite's blackout drapes and climate-controlled air conditioning help with sleep. Guests who want the quietest stay can mention that when booking.
Does Soho Grand Hotel have a pool or spa, and how do I get around?
There is no swimming pool or on-site spa . The third-floor fitness center is open 24 hours and has Technogym machines, two Peloton bike stations and a balcony for stretching or yoga. For getting around, Spring St and Franklin St subway stations are about a 4-minute walk , and Canal Street is about 6 minutes away. One World Trade Center and the Brooklyn Bridge are within roughly a 20-minute walk. The Rockaways beaches are a little over an hour away by subway on the A train.
What should I know about check-in, parking and pets?
Check-in begins at 3:00 PM and check-out is before noon. Late check-out can be requested at the front desk, subject to availability. Guests show a photo ID and credit card at check-in, and the hotel's own minimum check-in age is 21. Valet parking is on site for a nightly charge. The hotel is very pet-friendly , with no additional pet fees or weight limits.
Suite, Terrace
What does the Terrace Suite at Soho Grand Hotel look out on?
The suite opens onto a private terrace with views across SoHo . The hotel is at 310 West Broadway near the southern edge of the neighbourhood, just steps from Tribeca, so the outlook is distinctly downtown Manhattan.
How big is the suite and how is it laid out?
The Terrace Suite is a 600 sq. ft. one-bedroom suite . Hardwood flooring and an area rug define the living area. Blackout drapes and climate-controlled heating and air conditioning help you rest.
What is the bathroom like, and is the suite accessible?
The bathroom has a rainfall showerhead , designer toiletries, a hair dryer, bathrobes and slippers. Accessibility features include a grab bar near the toilet, a low-height counter and sink, and braille or raised signage . The suite also has wheelchair accessibility.
What is included with the suite, and what does the amenity fee cover?
The suite includes a 65-inch smart TV with cable channels, streaming and pay movies, a coffee and tea maker, a minibar and 24-hour room service . The hotel applies a mandatory amenity fee of $39.95 per night plus tax. It reportedly covers two bottled waters, a welcome glass of champagne, premium Wi-Fi, digital newspapers, seasonal bike rentals, fitness center use, dog park access and 24-hour concierge access.
Will the suite be noisy, given the hotel's nightlife?
Soho Grand Hotel has a lively, youthful lounge scene , and the Club Room hosts live music and late nights from Wednesday through Sunday. The suite has blackout drapes and climate control to support a good night's sleep. If a quieter location matters to you, mention it when you book and the team can advise.
Where can I eat, and is there a pool or gym?
On site you will find Grand Bar & Salon for breakfast through dinner, with a whiskey list, and the classic American Soho Diner . Gilligan's , the outdoor restaurant, opens seasonally from May to September. The hotel has no pool or spa . It does have a third-floor fitness center open 24 hours, with Technogym equipment and two Peloton bikes.
How do I get around from Soho Grand Hotel, and what are the check-in times?
The Spring Street and Franklin Street subway stations are about a 4-minute walk , and Canal Street is about 6 minutes away. One World Trade Center and the Brooklyn Bridge are within roughly a 20-minute walk, and seasonal complimentary bikes are available. Check-in begins at 3:00 PM and check-out is before noon . Let the hotel know your expected arrival time if you will be late.
Who does the Terrace Suite at Soho Grand Hotel suit best?
With its one king bed and 600 sq. ft. layout , the suite is built around a couple or a small family. It sleeps three, and a free crib is available for a baby, though a rollaway bed is not offered, so it's best suited to a couple traveling with an infant rather than additional older children or adults. The private terrace and separate bedroom also make it a comfortable choice for a longer city stay.
What sets the Terrace Suite apart from a standard hotel room?
Beyond the extra space of a one-bedroom, 600 sq. ft. layout , the suite's defining feature is its private terrace , paired with hardwood flooring and an area rug underfoot. In-room touches like the 65-inch smart TV , a minibar and a coffee/tea maker add a level of comfort above a typical guest room, while still keeping the SoHo address and downtown energy that define the hotel.
What is the bedding and overall sleep setup like in the Terrace Suite?
The king bed is dressed in Egyptian cotton sheets, hypo-allergenic bedding and premium linens , paired with blackout drapes and climate-controlled heating and air conditioning. Together these are designed to deliver a restful night regardless of the season or the energy of SoHo outside.
Food & drink
9What on-site restaurants does Soho Grand Hotel have?
Soho Grand Hotel has Grand Bar & Salon, the 24-hour Soho Diner, the Club Room (cocktails and live jazz), and the seasonal outdoor Gilligan's.
Is breakfast included at Soho Grand Hotel?
No — Soho Grand Hotel is not an all-inclusive property and rates do not automatically include meals; breakfast is available à la carte at Grand Bar & Salon and Soho Diner.
Is Soho Diner open 24 hours at Soho Grand Hotel?
Yes. Soho Diner operates around the clock and offers classic diner fare with extended to-go and delivery hours.
Can I get room service at Soho Grand Hotel?
Yes. In‑room dining from Grand Bar & Salon is available Sunday–Thursday 7:00 AM–11:30 PM and Friday–Saturday 7:00 AM–1:00 AM; Soho Diner also offers extended to‑go delivery.
How do I make restaurant reservations at Soho Grand Hotel?
Reservations for Grand Bar & Salon and Gilligan's can be made through Resy; you can also call the hotel or the listed venue numbers for bookings.
Is the Club Room open every night at Soho Grand Hotel?
No. The Club Room opens Wednesday through Sunday from 6:00 PM until late for cocktails, live jazz, and late‑night dining.
Does Soho Grand Hotel offer kid-friendly dining options?
Yes. The hotel welcomes families in its restaurants and provides kids' menus and highchairs.
Is Gilligan's at Soho Grand Hotel open year-round?
No. Gilligan's is a seasonal outdoor restaurant generally open May through September; it is temporarily closed for the off-season and set to reopen in spring 2027 per the hotel's dining page.
Does Grand Bar & Salon serve whiskey and cocktails at Soho Grand Hotel?
Yes. Grand Bar & Salon serves American cuisine along with a curated selection of rare American whiskeys and mixologist-crafted cocktails.
Spa & wellness
8Does Soho Grand Hotel have an on-site spa?
No. Soho Grand Hotel does not have an on-site spa.
Are there any spa or salon services available to Soho Grand Hotel guests?
Guests do not have an on-site spa but receive a 20% discount on salon services at The Roxy, a sister property's salon.
Can the concierge at Soho Grand Hotel arrange off-site spa appointments?
Yes. The hotel's concierge can assist with booking off-site spa and salon appointments and local wellness services.
Is there a steam room or sauna at Soho Grand Hotel?
No. The property does not list an on-site steam room or sauna.
Does Soho Grand Hotel offer in-room massage services?
The hotel's public information does not specify in-room massage services; contact the concierge to ask about arranging in-room treatments.
Are fitness facilities available at Soho Grand Hotel for wellness routines?
Yes. A 24-hour fitness center on the third floor features Technogym equipment, two Peloton bikes, and a balcony suitable for stretching or yoga.
Is there a fee to use the fitness center at Soho Grand Hotel?
Fitness center use is included among the amenities covered by the hotel's mandatory nightly amenity fee; confirm details with the hotel at check-in.
Can guests with accessibility needs use wellness facilities at Soho Grand Hotel?
The property provides accessible facilities in public areas; contact the hotel directly for specifics about accessible fitness or wellness accommodations.
Pools & on site
7Does Soho Grand Hotel have a swimming pool or hot tub?
No. Soho Grand Hotel does not have an on-site swimming pool or hot tub.
Are there any outdoor pool or poolside areas at Soho Grand Hotel?
No. The hotel does not feature an on-site pool or poolside amenities.
Can the concierge at Soho Grand Hotel recommend public pools or beach day trips?
Yes. The concierge can help plan outings and suggest public pools, beach day trips, and nearby recreational options.
Is there a pool at Gilligan's venue listed by Soho Grand Hotel?
No. Gilligan's is an outdoor seasonal restaurant and bar, not a pool; any pool references on event pages are not listed in the hotel's core amenities.
Are there indoor water facilities nearby that Soho Grand Hotel guests can use?
The hotel's materials do not list nearby indoor pools; contact the concierge for local recommendations and access options.
Does the lack of a pool affect fitness options at Soho Grand Hotel?
No. While there is no pool, the hotel offers a 24-hour fitness center with Technogym machines and Peloton bikes for staying active.
Can guests arrange day passes to gyms or pools through Soho Grand Hotel?
Please ask the concierge — the hotel can assist with arranging off-site fitness or pool day passes as available.
Weather & seasons
9When is the best time to visit Soho Grand Hotel for comfortable weather?
Fall (September–November) is widely recommended for comfortable temperatures and walkable conditions in New York City.
Which months are recommended for good weather and fewer crowds near Soho Grand Hotel?
The shoulder months of April–May and September–October typically offer good weather with fewer crowds and better value.
What is Soho Grand Hotel like in summer?
Summer can be hot and humid in New York, with July usually the hottest and stickiest month for outdoor activities.
What should I expect visiting Soho Grand Hotel in winter?
Winter (January–March) brings colder weather and occasional snowstorms or Nor'easters that can disrupt travel; it’s also typically a lower‑price season.
Is May or October a good time to stay at Soho Grand Hotel?
Yes. May and October are consistently recommended months for comfortable weather and outdoor sightseeing in New York City.
When is the off-season at Soho Grand Hotel?
Low season for New York generally runs January through March, when colder weather limits outdoor exploration.
How much rain should I expect when staying at Soho Grand Hotel?
New York City has relatively even monthly rainfall, varying roughly between about 76mm and 117mm per month, so pack an umbrella year-round.
Does Soho Grand Hotel offer seasonal amenities tied to certain months?
Yes. Gilligan's is a seasonal outdoor venue typically open May through September; other seasonal offerings such as bike rentals are noted as seasonal as well.
Getting there & around
11What is the address of Soho Grand Hotel?
Soho Grand Hotel is located at 310 W Broadway, New York, NY 10013.
What time is check-in and check-out at Soho Grand Hotel?
Check-in begins at 3:00 PM and check-out is before 12:00 PM (noon); late check-in and late check-out may be available subject to availability.
What is the minimum check-in age at Soho Grand Hotel?
The hotel's policy lists the minimum check-in age as 21, though some third-party sites list 18, so please confirm directly with the property.
Does Soho Grand Hotel have on-site parking?
Soho Grand Hotel offers on-site valet parking for a nightly surcharge; rates are not included in room rates and should be confirmed with the hotel.
Is Soho Grand Hotel accessible by subway?
Yes. The hotel is a few minutes' walk from Canal Street subway stations and about a 4-minute walk from Spring St and Franklin St stations, giving access to many downtown lines.
Does Soho Grand Hotel offer airport transfer information?
The hotel concierge can assist with directions and transit options; common routes include buses and subway connections from LaGuardia, Newark, and JFK but you should check current schedules and fares.
Is Soho Grand Hotel family-friendly?
Yes. Soho Grand Hotel is family-welcoming and accommodates children of all ages, with cribs and extra-bed options available for children ages 0–2.
Does Soho Grand Hotel welcome pets?
Yes. Soho Grand Hotel has an exceptional pet-friendly policy welcoming any number of pets of any size with no additional pet fees, and provides complimentary pet amenities and a private on-site dog park.
Does Soho Grand Hotel have a fitness center?
Yes. The hotel has a 24-hour fitness center on the third floor equipped with Technogym machines, two Peloton bikes, and a stretching balcony.
What forms of ID and payment does Soho Grand Hotel accept at check-in?
Guests must present a photo ID and credit card at check-in; accepted cards include American Express, Diners Club, Discover, Mastercard, and Visa.
Is Wi‑Fi included when I stay at Soho Grand Hotel?
Complimentary Wi‑Fi is available in guest rooms and public areas; the mandatory amenity fee covers premium Wi‑Fi among other perks.
Things to do
10What dining options are available at Soho Grand Hotel?
On-site dining includes Grand Bar & Salon, the 24-hour Soho Diner, the Club Room for cocktails and live jazz, and the seasonal outdoor Gilligan's.
Can the concierge at Soho Grand Hotel help plan local activities?
Yes. The hotel's concierge offers tours and ticket assistance and can help plan outings in Lower Manhattan.
Are there shopping and galleries near Soho Grand Hotel?
Yes. The hotel sits in SoHo, steps from Canal Street shopping and many downtown art galleries.
What nightlife is near Soho Grand Hotel?
SoHo and nearby Tribeca offer bars, restaurants, and nightlife; within the hotel, the Club Room provides live jazz and late-night dining Wednesday–Sunday.
Can I rent a bike from Soho Grand Hotel to explore the city?
Yes. The hotel offers complimentary seasonal bicycle rentals for guests.
Does Soho Grand Hotel have a pool or spa on-site?
No. Soho Grand Hotel does not have an on-site swimming pool, hot tub, or full spa; guests receive a discount on salon services at a sister property.
What fitness options are available at Soho Grand Hotel?
A 24-hour fitness center on the third floor offers Technogym equipment, two Peloton bikes, and a balcony for stretching or yoga.
Can Soho Grand Hotel help with day trips and ferries?
Yes. The concierge can assist with arrangements and recommendations for day trips such as Governors Island, the Rockaways, or Hudson Valley destinations; please ask the concierge for current options.
What nearby landmarks can I visit from Soho Grand Hotel?
Nearby attractions within walking distance include Chinatown, Little Italy, Washington Square Park, the Brooklyn Bridge, and the 9/11 Memorial, and One World Observatory is about a 20-minute walk away.
Is there a coffee or grab-and-go option at Soho Grand Hotel?
Yes. The Morningside Soho Coffee bar inside Soho Diner offers fair trade organic coffee and grab-and-go pastries.
Weddings & celebrations
9Does Soho Grand Hotel host weddings and receptions?
Yes. Soho Grand Hotel hosts wedding ceremonies, receptions, minimonies, and other celebrations across several indoor and outdoor event spaces.
What wedding venues does Soho Grand Hotel offer?
Available venues include The Gallery, Club Room, Loft North and Loft South Penthouse & Terrace, Grand Bar & Salon, Castelli Room, Gilligan's, and Soho Diner & Garden.
How many guests can Soho Grand Hotel accommodate for a wedding reception?
Reception capacity varies by space; depending on the venue selected, the hotel lists reception capacities that can reach up to several hundred guests for its largest spaces—please contact the events team for exact capacities for your chosen room.
Can I have an outdoor ceremony at Soho Grand Hotel?
Yes. Outdoor ceremony options include the private terraces attached to the penthouse lofts and the seasonal outdoor venue Gilligan's.
What are the capacities for the Loft Penthouse venues at Soho Grand Hotel?
Loft North with Terrace and Loft South with Terrace each list standing capacities around 80 and seated capacities in the 80–90 range; contact events for current setup details.
Does Soho Grand Hotel offer in-house catering for weddings?
The hotel's private-events information indicates in-house catering and beverage services are available; please contact the events team for menus and pricing.
How do I inquire about hosting a wedding at Soho Grand Hotel?
Contact the hotel's events team through the private-events page or by emailing the listed events contacts for specific venues such as Soho Diner & Garden; the hotel can provide availability and next steps.
Can I host a rehearsal dinner at Soho Grand Hotel?
Yes. Spaces such as the Club Room, Grand Bar & Salon, and private dining rooms are frequently used for rehearsal dinners and pre-wedding events.
Are there terraces or rooftops for wedding photos at Soho Grand Hotel?
Yes. The Penthouse Lofts each have private terraces with downtown views suitable for ceremonies and event photography.
Booking & prices
10How can I book a room at Soho Grand Hotel?
You can book directly through the hotel's website, by calling the hotel at (212) 965-3000, or by contacting BookResorts agents 24/7 at +1 (888) 605-1350.
What room types are available at Soho Grand Hotel?
Room and suite types include Deluxe Room, Deluxe Room, Corner; Grand Room, Corner; Studio; Room (Soho); Grand Room (c); Deluxe Room (d Grand); Deluxe Suite, 1 Bedroom; Grand Suite; Grand Suite, 2 Bedrooms; and Suite, Terrace.
Is there an amenity fee at Soho Grand Hotel?
Yes. A mandatory amenity fee of $39.95 per accommodation, per night (plus tax) is applied and covers items such as 24-hour concierge, premium Wi‑Fi, two bottled waters, a welcome glass of champagne, and fitness center access.
Are meals included in Soho Grand Hotel room rates?
No. Soho Grand Hotel is not an all-inclusive property and standard room rates do not include meals or drinks.
Does Soho Grand Hotel offer complimentary Wi‑Fi?
Complimentary Wi‑Fi is available in guest rooms and public areas; premium Wi‑Fi is included in the amenity-fee package.
What is the hotel's cancellation or deposit policy?
The hotel's cancellation and deposit policies vary by rate and booking channel; please review the terms on your reservation or contact the hotel or BookResorts for details.
Are there additional charges at Soho Grand Hotel I should expect?
In addition to the room rate, expect the mandatory amenity fee and any applicable taxes, plus charges for valet parking, incidentals, and certain services; confirm details with the hotel or your booking agent.
Can I request early check-in or late check-out at Soho Grand Hotel?
Requests for early check-in or late check-out can be made, but are subject to availability and may incur an extra charge; contact the front desk to arrange.
How do I book a meeting or event space at Soho Grand Hotel?
Contact the Soho Grand Hotel events or private-events team via the hotel's events page or the venue-specific email addresses to request availability, capacities, and pricing.
Who should I call for 24/7 booking help for Soho Grand Hotel?
BookResorts agents are available 24/7 at +1 (888) 605-1350 to assist with bookings and questions.
Didn’t find your question?
Our travel team answers 24/7 and can check details with the hotel for you.
Answers are checked against hotel information and updated regularly; please confirm anything critical to your trip before booking.